How to Submit a Facilities Maintenance Request

Creating a new Maintenance Request

1. Log into the portal
2. Click on Request
3. Click on Facilities Work Order

There are many ways to create a maintenance request.

From the Maintenance Request Module

1. From your calendar, click on the Maintenance Requests module.
2. Click on the New request button in the upper right-hand corner of the grid view.
3. Fill out the maintenance request form with the required information; these are fields that contain an asterisk (*).

• *Request Type: This refers to the category of maintenance request.
• *Request: This should briefly describe what is being requested
  • Examples: Roof leak, Replace water spigot, New carpet installation, Repair heating system, etc.
• *Building: This is the Campus Location where the work order needs to be completed.
• Location: This is all available buildings that are on the campus selected in Building drop-down
• Equipment: select any fixed assets that are associated with the work order
• Description: a detailed summary of the problem and the work that needs to be completed on the work order
• Attachments: if the work order needs any documentation submitted (photos of the issue, schematics, etc.), you can add those files here
• Once you have completed filling out the form, click the Submit button at the bottom of the page. 

From the Calendars New Request Button

1. From your calendar, click on +New Request button in the upper right-hand corner.
2. Choose Maintenance Request from the list.
   

Selected a Specific Date on the Calendar

1. From your calendar, click on the day for which you would like to create a request. Once selected, this screen will appear:
2. Click on Maintenance Request
3. A new window will open for you to complete the details of your request. When finished, click Save.

If you would like to follow these steps with a video, You can watch HERE.

If you experience any issues submitting a request, you can reach out the Help Desk for assistance.