Virtual Check-In - HR Shared Services

76%

Status

On Hold [On Hold]

76% complete, updated on Thu 9/7/23 2:17 PM by Lance Rivera

Changed Status from Executing to On Hold.
Changed Health from Green - On track to On Hold.

  • Pending dates from HR for foundation (non admin users) and admin training sessions.
  • TSTC personnel change has temporarily halted progress on training and monitoring. 
  • Placing this project on hold until  I receive word from HR that they're ready to proceed.

Details

Dates
Wed 8/31/22 - Thu 8/31/23
Acct/Dept
Employee
Type
Solutions Project Management / Default
Health
On Hold
Created
Thu 1/5/23 10:49 AM
Modified
Thu 9/7/23 2:17 PM

Project Request Form

Requestor
This is an individual that is listed as the person asking for a project evaluation, may not necessarily be the Project Champion.
Cody Buckner
Project Champion Supervisor
Project Champion's direct Supervisor
Karen Hykel
Vice Chancellor
Project Champion's Vice Chancellor for the division
Pamela Mayfield
Requested Delivery Date
Enter an estimated date you would like this project completed/delivered
03/01/2023
Do you have an existing solution you are wanting to replace or enhance?
If so, provide some background information on the solution / process you are currently using.
No
What are your goals and objectives this solution will accomplish for your department?
Please provide your goals and objectives this solution will accomplish for your department.
Provide clear and accessible means of communication to members of the Texas State Technical College organization. Provide a way for members of Human Resources to communicate and track the needs of our employees. Make reaching members of the Human Resources team more defined. Set up a system for members of the Human Resources team to identify the specific needs of an employee before speaking with them. Cut out the need for a middle-man on incoming internal calls. Eliminate the need for transfers and hold times.
List your primary requirements for this solution.
Please list your primary requirements for this solution.
The Qless system provides an easily accessible means of communication for internal members of the Texas State Technical College organization.
Qless is a queue management system that makes it simple to request immediate communication or schedule an appointment with members of the Human Resources team.
Qless eliminates the need to hunt down a phone number or email address for Human Resources.
Qless will help separate internal and external communication making it easier for Human Resources to assist our employees.
Queue management will make tracking and prioritizing employee needs easier.
Qless can be integrated with Google to provide scheduling times based on calendar availability of Human Resources team members.
Employees are able to get in line in the queue for the first available team member.
Along with Google integration, Qless will provide google meet links for the employees to meet with Human Resources.
Qless can be accessed anywhere by employees and our HR Team, giving a more versatile way to connect. Employees can contact Human Resources from anywhere they are and vice versa giving an unprecedented means of communication.
The Qless customer dashboard is fully customizable giving us the option to collect pertinent information to better assist employees and better prepare before a call/meeting.
When ready, Human Resources can “summon” those in the queue line (who have no scheduled appointments).

The Qless system provides a more efficient way to provide communication resources to our employees. This system provides real-time updates on wait times to employees and gives Human Resources team members the ability to better plan and prepare to best serve our faculty and staff.
Do you have funding for this project? If so, please provide the amount.
Please list Budgeted Amount?
Yes- 10,000
Name(s) of the OIT personnel who assisted.
Enter the name of the OIT personnel who assisted?
Kathy Collins
Please list any subject matter experts who can assist with this project.
Who has the knowledge in your area or other areas that can assist?
Cody Buckner

Description

“Meet our employees where they are”. Since COVID, the way we work has changed drastically. The way we interact with our employees also has to change in order to better serve them. With a better part of our work being remote, employees no longer have the option to walk into our building to have a conversation with us. The ability to provide easy and accessible means of communication to them is vital in maintaining the most meaningful relations with those who do the most for our amazing organization, students, and the great state of Texas.

Manager

Sponsor