How to Check if an Email is Quarantined by Email Security

If you're expecting an email but haven't received it, follow these steps to check if it has been blocked:

1. Check Your Spam or Junk Folder – Sometimes, emails are mistakenly marked as spam. Look there first.

2. Contact the Help Desk – If you can’t find the email in any of your folders, reach out to the help desk. They can check if the email security system has quarantined it and help release it if necessary.

TSTC Help Desk at:

• Phone: 1-800-592-8784
• Google Chat:  tstchelpdesk@tstc.edu
• Email: tstchelpdesk@tstc.edu

By following these steps, you can make sure you don’t miss important emails.

3.  After HD has done some troubleshooting - Application Administrators - look on the back end was email received, rejected, deleted
   1. We only have 25 days to restore a deleted email
   2. AA need the following information
      1. Sender
      2. Subject line
      3. Date and time when the email was sent
      4. Recipient