This guide explains how Enrollment leadership can request access for up to two team members per campus to use EntraID for student password resets. Please follow these steps to ensure the process is completed smoothly and securely.
Who Can Request Access?
Only the manager of the person needing access can request it.
Access can be granted to a program lead or another approved team member.
How to Submit a Request:
The manager submits a request through the OIT Helpdesk ticket system.
Requests made directly by the end user will not be approved.
Each campus is limited to two team members with this access. If the campus already has two, additional requests will not be accepted.
Next Steps:
The Helpdesk will create a ticket and include the ticket number in the Adobe Sign form for access.
The form must be completed by the person requesting access and their manager.
After the form is submitted, the Helpdesk will process the request and grant access.
Renewal: Access must be renewed every year and may be reviewed during the year.
Role Changes or Departures: If an employee leaves or changes roles, the manager must notify OIT immediately to remove access.
Compliance: Access may be removed if the terms in the Adobe Sign form are not followed.